Disappointing experience in a posh patisserie

[caption id="" align="alignright" width="256"]Patisserie Valerie, Cambridge, England Image courtesy of Wikipedia, Green Lane[/caption]When I walk into an upmarket establishment, being it a restaurant, designer clothes shop or a patisserie I expect an upmarket service that should match the experience that people running that establishment are trying to deliver, often associated to a premium price tag.  Marketers will tell you that the overall experience, rather than a single component Continue reading